A bunch of confused people!!!

i received a call from an agent at cellc with regards to an upgrade on my data contract, the lady informed me that i am due for an upgrade and gave me a number of options to choose from in the process she confirmed that i can upgrade from data and get a cellphone. mind you this call took two weeks as she was calling me in instalments...every second day. eventually i chose the handset, during the phone call she then put me through to the ivr to rate their services without warning me. i week later i then called their call centre only to be informed that the handset i picked is out of stock and they will only receive stock in a weeks time(which nobody bothered to pick up a phone and tell me). two weeks later i then get a call from cellc offering me an upgrade for data on the very same contract to my surprise i then relate my story to the consultant who then informed me that i cant upgrade to a cellphone from a data package. this is very annoying because it seems all the agents have different information and no one knows whats what. now can someone that works for the real cellc and is knowledgeable of how things work get back to me with the correct information.