NL
Nikita L

1 reviews | Active since Dec 2023

30 Jan 2026, 20:46

A bunch of ****** and *******.

When I upgraded my data contract I was advised that I would be paying R220 at the end of Dec and my new amount of R197 will be applicable from end Jan 2026. Instead of deducting the R200 these *****ulent ****** at Cell C decided that they would deduct a whole R587. When I queried this I was told about a disconnection credit, then I was told that my data from the previous contract was converted into rands, the last excuse I was given was I was charged pro rata because my old contract came to an end 12 Dec but this was never brought to my attention and the are now refusing to provide me with recording and refusing to refund my money. I would honestly not advise anyone to ever use Cell C as their service provider. They rip their customers off.

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Replies (1)
Cell C
Cell C's reply30 Jan 2026, 20:58
Official
Dear Nikita L,

Thank you for contacting Cell C.

Please accept our sincere apologies for the frustration this has caused and the manner in which the matter has been dealt with.

We have escalated your query and our Team will make contact with you within 24-48 working hours to assist effectively.

Regards
Cell C | DA