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Shiloh H

1 reviews | Active since Sept 2020

01 Nov 2024, 16:13

*******

First Cell C run unauthorised credit checks on my name (confirmed by Cell C that it was unauthorised)

Then they debit my account incorrectly and now there is a credit on my account. Trying to get my money back, impossible. They have requested my bank statements to prove my account was debited to begin with (no logic in this, how would I have a credit then) none the less, bank statements provided multiple times. Been going back and forth since the 10th of October.

Every time I call, I get told it will take 14 days from the date of the follow up call.

Why am I not being refunded my credit?!!!

Why are you holding my money ransom?!?!

0
Replies (9)
Cell C
Cell C's reply01 Nov 2024, 16:16
Official
Dear Shiloh H,

Thank you for contacting Cell C 

We sincerely apologize for the inconvenience you have experienced. 

We understand the frustration surrounding the unauthorized credit checks, incorrect debit, and delay in your refund. 

We have escalated this matter to our team with urgency.
Regards, Cell C | MN

Best regards,

SH
Shiloh H's update05 Nov 2024, 11:21
Reviewer Update
No calls, emails and responses? Why is it impossible to get my money back!
Cell C
Cell C's reply05 Nov 2024, 11:54
Official
Dear Shiloh Henderson

We apologize for the lack of communication regarding your refund. We’ll follow up with our team to ensure this is addressed, and we’ll be in touch with an update as soon as possible.

Thank you for your patience.

Regards,
Cell C | TM

Best regards,

SH
Shiloh H's update05 Nov 2024, 15:13
Reviewer Update
So I have been informed that the refund has not been actioned as Cell C is still waiting for my bank statements despite me sending it on 3 separate occasions!?!?

Look at you ****** records, my statements are there.

I have now been told that the refund will take another 7-14 days to be done as need to send them again for a 4th time.

Now in 7-14 days, based on Cell C’s reputation, it will not be actioned and the 7-14 days will start again.

You have my statements! Give me back my ****ing money!!!!
SH
Shiloh H's update05 Nov 2024, 15:14
Reviewer Update
This has taken a month and it is still not actioned, why are you withholding my money!
SH
Shiloh H's update05 Nov 2024, 15:17
Reviewer Update
Your agent said she would call me back, why have I not been called back yet?
Cell C
Cell C's reply05 Nov 2024, 15:31
Official
Our support team is currently working on this matter. We apologize for the delay. 

Regards
Cell C | NT

Best regards,

SH
Shiloh H's update06 Nov 2024, 16:15
Reviewer Update
No feedback? I have now sent you bank statements 5 times. What the excuse today?
Cell C
Cell C's reply06 Nov 2024, 16:31
Official
Dear Shiloh Henderson,

We can confirm that the matter is with our Finance Department.

Our team will contact you as soon as feedback is received. 

Regards,
Cell C | TN

Best regards,