AM
Amos M

1 reviews | Active since Jan 2025

02 Jul 2025, 22:55

*****

I'm a cell customer for close to 3years,they made me pay for sim card which they didn't give it to me,they been deducting R70 montly, I only find out about that sim card when I was upgrading on May,that means I was paying for something which they never give it to me for 26 months they agreed that it was their mistake and they told me that they still investigating they will call me,up until today they didn't refund me,my I D number is *** and I've got two accounts with them and the Third one is that **** account which I've been paying without my knowledge, my name is Amose Dlangamandla please help the number in question is***,they been deducting into my cell account which is ***

0
Replies (1)
Cell C
Cell C's reply03 Jul 2025, 07:31
Official
Dear Amos Mbulazi,

Thank you for reaching out and providing detailed information about your account and the SIM card charges issue. We sincerely apologize for the inconvenience and frustration this has caused.

Please be assured that we will escalate your case to our support team immediately for further investigation and resolution. They will carefully review your account details and the billing discrepancies you’ve raised.

We appreciate your patience and understanding as we work to resolve this matter promptly.

Regards,
Cell C | CW

Best regards,