WM
Winnie M
1 reviews | Active since Mar 2023
31 Mar 2023, 14:20
*****
An upgrade on an account was *****LUENTLY made on my name. A contract for over R1000.00 was created and delivered to someone without identification or FICA and CELLC is expecting me to solve their incompetence!! After years and my entire family being on cell c contracts, this is how I get treated? For loyalty and years of my support????
You guys better contact me and fix this!
Helpful (0)
Replies (4)0
Replies (4)WM
Winnie M's updateReviewer Update
03 Apr 2023, 15:22Your ***** consultants do NOT know what they are doing. I am taking this to lawyers!
WM
Winnie M's update03 Apr 2023, 15:22
Reviewer Update
Your ***** consultants do NOT know what they are doing. I am taking this to lawyers!
WM
Winnie M's updateReviewer Update
04 Apr 2023, 16:49Your team have no way of speaking. My blood pressure was raised because your consultant is disrespectful and does not tell the truth. I am taking this further and the law will deal with what I feel, is internal *****.
WM
Winnie M's update04 Apr 2023, 16:49
Reviewer Update
Your team have no way of speaking. My blood pressure was raised because your consultant is disrespectful and does not tell the truth. I am taking this further and the law will deal with what I feel, is internal *****.
WM
Winnie M's updateReviewer Update
04 Apr 2023, 16:53Nelisiwe sent me to a cell c store, that costed me money and was a complete waste of my time!!! According to Nelisiwe, she was going to be sending the recording of the call. I got to the store and was told, that is false. and the stores do not have access to that. Apparently many of your cell c customers are experiencing this *****. You need an internal investigation for your call centre agents. This is not on. I am taking this further.
You guys delivered an expensive cell phone to someone that you yourselves do not know.
How did you even rica this phone? This is nonsense.
You guys delivered an expensive cell phone to someone that you yourselves do not know.
How did you even rica this phone? This is nonsense.
WM
Winnie M's update04 Apr 2023, 16:53
Reviewer Update
Nelisiwe sent me to a cell c store, that costed me money and was a complete waste of my time!!! According to Nelisiwe, she was going to be sending the recording of the call. I got to the store and was told, that is false. and the stores do not have access to that. Apparently many of your cell c customers are experiencing this *****. You need an internal investigation for your call centre agents. This is not on. I am taking this further.
You guys delivered an expensive cell phone to someone that you yourselves do not know.
How did you even rica this phone? This is nonsense.
You guys delivered an expensive cell phone to someone that you yourselves do not know.
How did you even rica this phone? This is nonsense.
Cell C's replyOfficial
04 Apr 2023, 17:13Good day Winnie,
Kindly receive our apologies for the unpleasant experience.
We have escalated the matter to management for priority and you will receive feedback as soon as possible.
Regards,
^TN
Kindly receive our apologies for the unpleasant experience.
We have escalated the matter to management for priority and you will receive feedback as soon as possible.
Regards,
^TN
Cell C's reply04 Apr 2023, 17:13
Official
Good day Winnie,
Kindly receive our apologies for the unpleasant experience.
We have escalated the matter to management for priority and you will receive feedback as soon as possible.
Regards,
^TN
Kindly receive our apologies for the unpleasant experience.
We have escalated the matter to management for priority and you will receive feedback as soon as possible.
Regards,
^TN