PC
Pauline C

1 reviews | Active since May 2020

04 Dec 2023, 12:19

***** ?

This is such a long story I doubt all will fit into the review I am allowed. A Gentlemen by the name of Mezaan contacted me from Cell C at the beginning of Nov 23 stating that they had a Samsung S23 Ultra cellphone on special and that I was eligible for an upgrade, even though I questioned him about this, he assured me that even though the upgrade was next year in May 24, I was entitled to a new upgrade 6 months early, I found this odd but we went ahead and did the deal over the phone. After a week I heard nothing from him so he whatsapped me stating that he had been in hospital and that the order had been cancelled and we had to redo the application again, which I found also strange, I redid the application and left it at that. 2 Weeks later a Cell C consultant phoned me, her name was Neo and I questioned her about the application for the Samsung S23 Ultra order I had placed, she stated that Cell C had no stock and therefore the application was cancelled but she also said that they had a Samsung S23 Fe on a black Friday Special for R499 pm but if I wanted the Samsung Watch too it would be R599 pm, I questioned her to make sure there were not 2 Orders pending for me and she said no, there was no order for the Samsung S23 Ultra so I went ahead with the application, thinking all along that this was an upgrade, only later to find out that this was in fact a NEW Cellphone Contract they were trying to sell me, I had to phone CELL C to get this information over the phone, apparently my upgrade is only in May 2025 and not May 2024, so I phoned Cell C and Cancelled this order as well and also got confirmation from Mezaan via whatsapp that the orders were all Cancelled. Today almost a month later, a Courier Company called Courierit arrived at my house to deliver a cellphone, I told him I had not ordered any cellphones' and that he should leave, I did NOT sign for anything. I have contacted Courierit as they sent me an SMS to say that Moosa ***odien had delivered the cellphone to me which is complete nonsense, I did not sign for it. Not only do I have to deal with Cell C now a courier company blatantly lying that I accepted the order, to top it off it was a Blackberry phone? Someone is committing ***** here by using my name. I have been told by Mezaan that I must go to the police and open up a case, surely CELL C can see on their system who placed this order on my behalf?

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Replies (3)
PC
Pauline C's update04 Dec 2023, 13:31
Reviewer Update
I have sent the email as per your instruction, hopefully we can resolve this.
PC
Pauline C's update04 Dec 2023, 14:32
Reviewer Update
Thank you.
Cell C
Cell C's reply04 Dec 2023, 14:35
Official
You're most welcome.

Regards,
Cell C | TN