900 allnet voice bundles

On 24 October 2020 at around 9:00 I bought a 900 all network for bundle for R199 and only to find that the system loaded 900 cellc to cellc minutes and still deducted R199. I called the network at around 19:00 after trying numerous times to make calls and the consultant promised not to rectify the mistake but pass the case to the 'backoffice'. After asking him numerous times how that solves anything he kept apologizing and proceeded to lodge the case to which I received an sms with the reference number *** and 2 minutes later a similar sms with another reference number *** plus a promise from the consultant that I will receive a from some department that deals with such in 48 hours. To ensure that they reach me I gave him my second number. It is now the second day without airtime and I am sitting with useless cellc to cellc minutes. I used my phone for making important family and work calls and they have all been put on hold since then.

This is pure negligence on the part of Cell C who I have been a subscriber with for the past 9 years. Is this how they treat their loyal customers?

My number is ***