CM
Charlie M

1 reviews | Active since Jun 2022

09 Jul 2022, 19:12

852MBS APPROPRIATED - GIVE IT BACK PLEASE

852MBS down the drain this time. After buying the hourly 1Gig, there seemed to be network problems, yet again. So i called 135 as i always do when i encounter challenges, and i was told to call *** and i did. The lady advised me that she has reset my network connection on her side and i should be able to utilize my data after restarting my tablet. I did and what a cluster ***** up. I went from no internet to Not registered on the network and couldn't even call back.

Almost 3 hours after the fact, the network is perfect but my data has vanished bcoz during the allocated hour, it wasn't working. I spent that hour calling 135 numerous times before being directed to the technical support which made things worse.

Please credit me my data and kindly fix this issue as i can't be on hello peter bi-weekly over the same nuisance!

0
Replies (10)
Cell C
Cell C's reply10 Jul 2022, 07:21
Official
Good day  Charlie  

Thank you for contacting us. Please note that Eskom has moved to stage 4 with immediate effect. There might be some intermittent network and coverage disruptions. We apologize for the inconvenience. 

We unable to credit data due to connection issue. 

^NT

Best regards,

CM
Charlie M's update10 Jul 2022, 08:59
Reviewer Update
I call BULL**** on that. For you to say you cannot credit me when i was not registered on the network after your people supposedly did the resetting on their side for me to access my data is disgusting! There are no intermittent network and coverage disruptions when i buy the data, only when i am supposed to use it!!! ****ED UP!! Your response is private because it is ****EN PATHETIC AND ****!
CM
Charlie M's update10 Jul 2022, 09:01
Reviewer Update
CHEATING YOUR CLENTS OUT OF PRODUCTS THEY HAVE PAID FOR IS PATHETIC!
Cell C
Cell C's reply10 Jul 2022, 09:26
Official
The matter will be escalated to our Network Team for assistance with the network issue.  Please provide us with your alternative contact number. 

^NT

Best regards,

CM
Charlie M's update10 Jul 2022, 10:03
Reviewer Update
The number is ***
Cell C
Cell C's reply10 Jul 2022, 11:04
Official
Are able to receive calls on the same number? 

^NT

Best regards,

CM
Charlie M's update10 Jul 2022, 11:23
Reviewer Update
Yes, able to receive and make calls
Cell C
Cell C's reply10 Jul 2022, 11:36
Official
We will be in touch. 

^NT

Best regards,

CM
Charlie M's update10 Jul 2022, 11:38
Reviewer Update
Great
Cell C
Cell C's reply10 Jul 2022, 11:43
Official
You're welcome. 

^NT

Best regards,