RT
Raymond T
1 reviews | Active since Aug 2013
07 Oct 2019, 15:18
85% Contract value loss and a price increase with CellC migration
Cell C, is this how you treat your customers?
This migration plan of yours is absolute *******.
My matter is still not resolved:
https://www.hellopeter.com/cell-c/reviews/migration-theft-***
Go and read it, and please give me someone competent to solve the problem. I am losing 85% of my contract value and I don't see how you think this is fair?
My network issue is also still not resolved. I need wifi calling to make a call next to William Nicol Drive?
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
07 Oct 2019, 15:35Good Day Raymond
Thank you for contacting Cell C.
Our records show that we did respond to you regarding the matter of the migration.
Please respond privately, with the address where you're experiencing this issue regarding the network, and the number in question.
^MP
Thank you for contacting Cell C.
Our records show that we did respond to you regarding the matter of the migration.
Please respond privately, with the address where you're experiencing this issue regarding the network, and the number in question.
^MP
Cell C's reply07 Oct 2019, 15:35
Official
Good Day Raymond
Thank you for contacting Cell C.
Our records show that we did respond to you regarding the matter of the migration.
Please respond privately, with the address where you're experiencing this issue regarding the network, and the number in question.
^MP
Thank you for contacting Cell C.
Our records show that we did respond to you regarding the matter of the migration.
Please respond privately, with the address where you're experiencing this issue regarding the network, and the number in question.
^MP
RT
Raymond T's updateReviewer Update
07 Oct 2019, 15:54Yes, MP I was contacted but this matter is not resolved.
Thabisile couldn't get rid of me soon enough and refuses to escalate this matter. She is rude and unprofessional
please contact me regarding the migration issue which is still not resolved. You sign people up on a promotion package and a year into the contract you take 85% of the contract value away and charge more and refuse to to offer an alternative.
Thabisile couldn't get rid of me soon enough and refuses to escalate this matter. She is rude and unprofessional
please contact me regarding the migration issue which is still not resolved. You sign people up on a promotion package and a year into the contract you take 85% of the contract value away and charge more and refuse to to offer an alternative.
RT
Raymond T's update07 Oct 2019, 15:54
Reviewer Update
Yes, MP I was contacted but this matter is not resolved.
Thabisile couldn't get rid of me soon enough and refuses to escalate this matter. She is rude and unprofessional
please contact me regarding the migration issue which is still not resolved. You sign people up on a promotion package and a year into the contract you take 85% of the contract value away and charge more and refuse to to offer an alternative.
Thabisile couldn't get rid of me soon enough and refuses to escalate this matter. She is rude and unprofessional
please contact me regarding the migration issue which is still not resolved. You sign people up on a promotion package and a year into the contract you take 85% of the contract value away and charge more and refuse to to offer an alternative.
Cell C's replyOfficial
08 Oct 2019, 07:59Good Day Raymond
What aspect of the network are you struggling with?
^MP
What aspect of the network are you struggling with?
^MP
Cell C's reply08 Oct 2019, 07:59
Official
Good Day Raymond
What aspect of the network are you struggling with?
^MP
What aspect of the network are you struggling with?
^MP
RT
Raymond T's updateReviewer Update
08 Oct 2019, 08:27the signal strength is so bad I cat make calls or use the internet at my office, I have to connect to to a WiFi network.
The issue of the migration packages is still not resolved
The issue of the migration packages is still not resolved
RT
Raymond T's update08 Oct 2019, 08:27
Reviewer Update
the signal strength is so bad I cat make calls or use the internet at my office, I have to connect to to a WiFi network.
The issue of the migration packages is still not resolved
The issue of the migration packages is still not resolved
Cell C's replyOfficial
08 Oct 2019, 14:49The query regarding the network will be investigated, in which our team will revert back promptly.
In relation to the change in the package, it would be as you were advised by Thabisile previously.
Would you like to be referred to our Upgrades Department to see if alternative packages can be put forward for your perusal?
^MP
In relation to the change in the package, it would be as you were advised by Thabisile previously.
Would you like to be referred to our Upgrades Department to see if alternative packages can be put forward for your perusal?
^MP
Cell C's reply08 Oct 2019, 14:49
Official
The query regarding the network will be investigated, in which our team will revert back promptly.
In relation to the change in the package, it would be as you were advised by Thabisile previously.
Would you like to be referred to our Upgrades Department to see if alternative packages can be put forward for your perusal?
^MP
In relation to the change in the package, it would be as you were advised by Thabisile previously.
Would you like to be referred to our Upgrades Department to see if alternative packages can be put forward for your perusal?
^MP
RT
Raymond T's updateReviewer Update
09 Oct 2019, 09:55Good day MP
Yes they can contact me on the condition that there is no financial penalties and I can be put in an equal position with my contract
Thank you
Yes they can contact me on the condition that there is no financial penalties and I can be put in an equal position with my contract
Thank you
RT
Raymond T's update09 Oct 2019, 09:55
Reviewer Update
Good day MP
Yes they can contact me on the condition that there is no financial penalties and I can be put in an equal position with my contract
Thank you
Yes they can contact me on the condition that there is no financial penalties and I can be put in an equal position with my contract
Thank you
RT
Raymond T's updateReviewer Update
18 Oct 2019, 14:55still waiting, still no signal even after i changed to the settings the technician recommended?
is someone going to come out here and have a look?
is someone going to come out here and have a look?
RT
Raymond T's update18 Oct 2019, 14:55
Reviewer Update
still waiting, still no signal even after i changed to the settings the technician recommended?
is someone going to come out here and have a look?
is someone going to come out here and have a look?