XM
Xolani M
1 reviews | Active since Aug 2015
29 Dec 2015, 15:21
84109
Spoke to a lot of call center agents, spoke to one team leader on the 24th December 2015 who was really rude, and dropped the line. now that is not the correct customer service at all. All team leaders at Cell C are forever busy to take escalations, you will always be put on hold while the agent goes and confirms what he or she needs to do next. it is been 7 days calling about one and the same thing with no assistance. only assistance i get when i call to check the status of my query is or Agents asking me for more information which has been submitted. really waste of my time and waste of my landline bail. Yes Cell C will not go down if one client leaves and I going to another network.
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Cell C's replyOfficial
29 Dec 2015, 15:42Hello MkhizeXC,
Thank you for notifying us of the above.
We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.
This will be addressed with the call centre manager and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for notifying us of the above.
We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.
This will be addressed with the call centre manager and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply29 Dec 2015, 15:42
Official
Hello MkhizeXC,
Thank you for notifying us of the above.
We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.
This will be addressed with the call centre manager and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for notifying us of the above.
We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.
This will be addressed with the call centre manager and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Best regards,