1 reviews | Active since Jun 2015
83 Days later - Still no delivery, or any idea WHEN it will be.
I use two handsets, for personal and business use. Business handset got ******.
18 Sept - I processed an upgrade to the iPhone 12 as I was desperate and the iPhone 13 has not been released yet.
27 Sept - I received a message stating that delivery has been delayed.
3 Nov - I changed my upgrade to the iPhone 13 as the consultant told me they do have stock on that handset.
23 Nov - I asked for an ETA. Response was that they can't confirm that.
24 Nov - I asked for an ETA. Response was that they can't confirm that.
25 Nov - I asked for an ETA. Response was that they can't confirm that.
26 Nov - I asked for an ETA. Response was that they can't confirm that.
29 Nov - I asked for an ETA. Response was that they will follow up and revert back.
30 Nov - No one has reverted back to me, so I asked for feedback again. Response was that they can't confirm an ETA.
30 Nov - I left a HelloPeter review. Cell C responded that one of their consultants will contact me.
1 Dec - Cell C consultant contacted me. I explained the situation and again asked that someone must just PLEASE give me an ETA. Someone in the Cell C company MUST know what's going on. She vowed to find out and will call me back.
No response from her yet.,
I left this matter for a week.
6 Dec - Again I asked when stock will arrive. Response was that they don't know.
6 Dec - I asked to be put in contact with someone that DOES know. Response was that no ETA has been confirmed yet.
8 Dec - I asked for feedback. Response was that they don't have feedback.
8 Dec - I asked if there is ANYBODY that does know what's going on. No response.
9 Dec - I asked for feedback on my last question. No response for 3 hours.
9 Dec - I again asked for feedback on my last question. Response - No ETA has been confirmed yet. That wasn't my question.
And now another HelloPeter review. I don't know what to do anymore. I refuse to believe that NO ONE in the ENTIRE Cell C can tell me when I will receive my phone. And if that is the case, what in the actual is going on in your company???? Isn't there someone tracking your orders? I am so fed up.
Please note, 83 days, more than 20 requests for feedback and 2 upgrades later, I still don't have a handset or any idea when it will arrive.
I need you to admit that what's been going on for the last 83 days is unacceptable.
I need a SOLUTION to this problem asap.
I expect someone from Cell C management to contact me with regards to this.
We do understand your frustration. kindly accept our sincerest apologies in this regard.
We currently do not have an estimated time of arrival on the device as yet.
^NT
We do understand your frustration. kindly accept our sincerest apologies in this regard.
We currently do not have an estimated time of arrival on the device as yet.
^NT
I need a SOLUTION asap. Not a "we don't know" answer. A SOLUTION.
And I expect a call from Cell C management. Asap. Before 17:00 today.
I need a SOLUTION asap. Not a "we don't know" answer. A SOLUTION.
And I expect a call from Cell C management. Asap. Before 17:00 today.
As per my previous two replies, I am still waiting for someone from management to contact me.
It's concerning that I have to ask multiple times for someone from management to contact me and you blatantly refuse to acknowledge that request. Why is that?
As per my previous two replies, I am still waiting for someone from management to contact me.
It's concerning that I have to ask multiple times for someone from management to contact me and you blatantly refuse to acknowledge that request. Why is that?