80 year old lady deceived (mislead)

<p>My mother is 80 years old and is with cell c for many years, first the contract was on my fathers name and when he passed away in 2014 the contract was changed to my mothers name. On 21 January 2016 a lady from cell c phoned her from a call center and sold to her what she thought was a upgrade 2 new contracts, one for airtime R169 and another for R40 for data plus a samsung phone.At that time the contract that she was using expired only on 29 August 2016. Only after the first debit order went off I realised that something was wrong. I phoned cell c on her behalf and was informed of the fact that she had 3 contracts to pay. She is a pensioner and can not afford that so I help her with the payments for the next 7 months until her current contract that she had expires, after I spoke to various advisors at cell c client ser. I have app**** that they cancel her account when it expired on the 29 th August 2016 and transfered the number to the new contract that they sold to her in January 2016. Everything was arranged and we were waithing for 29 August. On 29 August I phoned in to the cell c client sev centre and was told everything is in order for the cancellation and the transfering of her number to the other contract and that they will phone her in 48 hours to confirm her details with her. On the 7 th of September 2016 after receiving no call my mother went into the cell c bayside branch to sort out the problem because she did phone the call centre and was told they are very busy and someone will phone her and nothing happend. At the bayside cell c branch a consultant did assist her and accidently acctivated another new contract. Now she is in the same position again having 3 contracts to pay that she can not afford. I am handeling this problem on my mothers behalf because she cant hear or understand everything that the people at call centers tells her. PLEASE CAN A MANAGER PHONE ME TO ASSIST ME WITH THIS PROBLEM...........NOT A CONSULTANT PLEASE, I WANT TO SPEAK TO A MANAGER. </p> <p>Lorinda de Kock ********** 365</p>