1 reviews | Active since Jan 2016
8 sim swaps in 11 weeks
Eleven (11) weeks ago I took out a iPhone 6s on contract from Cell C. I did this so I could have the best cameraphone to take pictures of the birth of our firstborn - who is due anytime within the next 2 weeks. Since the first failed sim card I wanted Cell C to replace my phone because it was brand new (and still is). However, in-store staff at Cavendish, call center agents from customer care, network department, and repairs, simply kept on passing the buck. Today I did my 8th sim swap, submitted my iPhone 6s for repairs, and got a loan phone with a camera that will not do justice to my firstborn's arrival. Repairs will take 21 working days - that'll be mid-Feb, way past our little one's arrival!<br> <br> Cell C, for the love of God, please don't give me this: \Thank you for posting to us. We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day. We apologize for the inconvenience caused. Regards"Please dispatch a brand new iPhone 6s so my wife and I can capture this precious moment and not focus our energies on fighting with you. Please. Time is of the essence."""
We are in receipt of your complaint and apologize for the inconvenience caused.
Please note, we have to acknowledge your complaint first then refer it to a consultant who will investigate the matter, if an investigation is required or liaise with the relevant department for assistance.
One of our consultants will contact you and assist with this matter.
Regards
Cell C | PN
Best regards,
We are in receipt of your complaint and apologize for the inconvenience caused.
Please note, we have to acknowledge your complaint first then refer it to a consultant who will investigate the matter, if an investigation is required or liaise with the relevant department for assistance.
One of our consultants will contact you and assist with this matter.
Regards
Cell C | PN
Best regards,
