8 people, 57 minutes later, not one could help.

NEW Replacement handset is broken, let CellC know 2 MONTHS AGO that handset is faulty, they promised to arrange investigation into broken handset, BIG SURPRISE, nothing happened, so I called AGAIN today, I kept getting transferred from one department to the next for 57 minutes (CHECK IT, 57 minutes on the phone), as no one knew how to arrange a pick up for my phone.<br> <br> REALLY great service CellC!!!...YES, that was sarcasm!!!<br> <br> What I need is someone competent!!! (that means, someone that can actually help me, not someone that is going to forward my request to someone else) to call me, and arrange pickup of my broken handset, and get a new one to me like YESTERDAY!!!<br> <br> Why is it ALWAYS CellC I have issues with, ALWAYS...at least once a year, good old CELLC is there to ruin my day!!!<br> <br> I await my customary impersonal automated apology response with bated breath.