8 Months to repair a phone, and still not fixed

23 September 2014: LG G2, which was damaged (screen cracked and unusable) claim was submitted the FIRST time. The claim was approved, however the phone was returned unfixed in November. <br> <br> November 2014: Booked the phone in again at the Cell C Howard Centre store in Pinelands, Cape Town. The sales agent there facilitated the claim process and communicated with C-Surance to re-approve the claim. The claim was approved, however it appears that the necessary documentation/communication was not forwarded to the repair centre, and the phone was once again returned to the store unfixed. I resubmitted the phone for repairs the SECOND TIME. <br> <br> February 2015: I received an sms saying that my phone was ready for pick-up at the store, however found that it had again been sent back without being repaired. I immediately booked the phone in again, FOR THE THIRD TIME<br> <br> 05 May 2015 - The phone was returned to Howard Centre Cell C as 'fixed', and it looked fixed. However upon inspection at home I see the new screen is loose, and pulling away from the body of the phone<br> This is ridiculous, I have spent 8 months without a phone, while continuing to pay the contract and (increased) Insurance fee