75th day anyone taking accountability.

To whomever it may concern.

Still no one is willing to take accountability upon themselves to ensure that Cell C fulfills its obligations.

The correspondence to these emails had the consultant signatures but now they all have been removed.

Today marks the 75th day since my application for fibre to the home was approved. On the 23/07/2020 I was informed about a 72 hours turnaround time and today there are more excuses than solutions. 4 days later.

It is very easy to receive multiple calls from Cell C about upgrading to new products but I have to demand service from you. This is very very shameful.

I have made countless calls and sent numerous emails and follow ups and now because no one still does not want to take responsibility and deal with my query personally, I still have to speak to different people who are not equipped to provide me with straight answers and frankly I am in a state of extreme physical and mental tiredness.

All I hear from you is a consultant will call me and nothing is never done. I keep getting new ticket numbers. Ref VV-*** ticket Vumatel :IS****2071 ticket with SADV : *** SADV ORDER 82145

I really hope that the founders and executives of Cell C look to you all with great pride.