74 Days later - Still no delivery.

On the 18th of September I phoned the customer care line to do an upgrade. The handset I use for work got ****** so I was in desperate need for an extra handset. The iPhone 13 was scheduled for release in a couple of days, but as I was so desperate to get another handset to use for work, I opted to upgrade to the iPhone 12. Delivery would've been within a couple of days.

On the 27th of September I received a message stating that my order has been delayed due to high demand.

On the 3rd of November, after waiting 47 days for delivery, I phoned Cell C to query the status of my order. The customer care representative told me that they do not have stock on the iPhone 12, but they do have stock on the iPhone 13. I upgraded my upgrade to a more expensive plan so that I can get my handset and continue using it for work. My second upgrade was processed on the 4th of November.

Since the 23rd of November I've been asking for an ETA on delivery on a daily basis, the response each time - No ETA has been confirmed.

It's now 74 days since I've first requested an upgrade. 2 months and 13 days. I would really like someone from Cell C to contact me and tell me EXACTLY what's going on and give me an EXACT ETA for delivery, so that I can plan my life and my work around that.

I find it hard to believe that Cell C does not own ONE iPhone in the entire country. This is the most pathetic service I've ever received anywhere in South Africa. And that's saying something.