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Dear Tlhologelo H,

Thank you for reaching out to us and for bringing this matter to our attention.

We sincerely apologise for the frustration and inconvenience you have experienced. We understand your concern regarding the contract you entered into in December, which was communicated as a special offer, as well as the unexpected debit orders and the notification of an outstanding balance that differs from what you were initially advised. We also acknowledge your concern regarding the additional debit order reflecting as Best Net by Cell C, which you were not made aware of.

Please be assured that your feedback has been taken seriously, and the matter has been escalated to the billing department for a full review and investigation. This will include verifying the contract details, billed amounts, and the origin of all debit orders linked to your account to ensure accuracy and transparency.

We acknowledge the concern caused by receiving payment notifications while the billing details are under review, and we apologise for any inconvenience this may have caused. Our support team will contact you telephonically to provide further assistance and keep you updated on the progress of the investigation.

Thank you for your patience while we work on resolving this matter.

Regards,
Cell C | MMa