DS
DEBRA S

1 reviews | Active since Feb 2011

03 Nov 2015, 08:35

7 months waiting for account to be fixed up.

once again, cell c have not debited by account at end of month. i do realise that the 31st and 1st <br> fell over a weekend, but today is the 3rd november, and i have not been debited- nor have i<br> received my airtime - which has not been forwarded to my phone- for 3 months- ??<br> SIM SWOP WAS DONE A FEW MONTHS AGO- ON PHONE *** FOR AIRTIME TO GO<br> TO ***- LOOK AT YOUR RECORDS.....SURELY YOU CAN SEE THIS WAS DONE AT BAYSIDE<br> TABLEVIEW.<br> <br> what is going on with cell c... i am tired of complaining. I received no feedback when my<br> query was forwarded on..to higher authority...So i dont think the CEO is aware of my problems. POOR SHOW

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Replies (1)
Cell C
Cell C's reply03 Nov 2015, 08:55
Official
Hello DEBRA1,

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN