7 Months No Service

Good Day.<br> I have called into Cell C numerous times over the past few months. Each time I call and get asked Security questions, one of which is when is my Debit order date. I always say the 1st of the month and up until today no call centre agent has ever rectified me. I was not aware that debit orders go off prior to this date? This causes great issues for me as I am now charged penalty fee's from Cell C and my bank. If you require proof of these conversations kindly listen to your recorded phone calls. I only get paid at the end of the month so my debit orders cannot go off prior to the 1st.<br> To confirm, I spoke with Sithembile Nzimande at aproximately 08h16 this morning. She escalated the call to finance and confirmed with her supervisor that I will be compensated for all charges that I incurred. I trust this includes the R70 from Cell C as well as the R115 bank charges from Standard Bank. Case number ***. I understand that Finance will take a maximum of 48hours to get back to me regarding this.<br> I called back at aprox 08h36 and spoke with Palesa Letsela - Palesa assisted me to resubmit the debit order for tomorrow so that my account is not in arrears.