AM
Archie M

1 reviews | Active since Dec 2012

01 Dec 2017, 18:32

7 months into settling my account, my credit report has not been updated.

You know it's really sad. I have given these guys money for over 4 years. Come 2017, I had bad experiences and I decided to just pay everything up and move to prepaid. I did exactly that, send through payment proofs and 7 months down the line, my credit report still says I have accounts with Cell C and the amounts listed are from January 2017. I tried calling in multiple time, I have posted on Hellopeter already two times and this month (December 2017's credit report still say I have two open accounts with Cell C, with amounts which came from December 2017 in the January 2017 statement)

If you are looking to join CellC, I personally would highly no recommend a company that does this to its customers. Things are really bad here and no one cares about your concerns. Tickets are simply closed or ignored. If you want a 2-year commitment, rather go to a company that won't ***** you in the ass even when you do the right thing.

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Replies (1)
Cell C
Cell C's reply02 Dec 2017, 06:44
Official

Good morning Archie

Sincere apologies for the manner in which this matter was handled.

We care about our customers concerns and customer satisfaction is a priority to us.

A team member will contact you and assist.

Regards

Cell C | PN