7 days return policy

On Sun 25/10/15 I concluded 24month contract. I received the Huawei Ascend P8 cell phone. The Cell C employee said I had 7 days in which to return the phone if faulty and that it would be exchanged with a new handset. On 28/10/15 I wanted to return the phone as it was overheating,battery took more than a night to recharge and discharges very fast. The store manager examined the phone and confirmed it was very warm and that this is abnormal. Instead of issuing me with a new phone, I was told the phone must be returned to the supplier to check for faults. And that the phone will only be exchanged if faulty. This contradicted the earlier explanation iro returns policy.Today I was informed that the supplier cannot find any fault,despite the obvious faults mentioned above. The phone is faulty and I expect Cell C to act in good faith and exchange the phone as per the returns policy explained to me on 25/10/15.