TP
Thobile P
1 reviews | Active since Mar 2024
07 Sept 2026, 09:10
**** **** ****
Cell C sales agents are ****mers. They would just put you on a added service you not aware of. Comes month end when your bill comes its something you cannot afford. Now im calling them to reverse and its a hassle. Been on contract for long and i have been paying my account very well it just frustrates me to know that i cant be assisted hassle free with a query which is a fault on their side.
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Cell C's replyOfficial
07 Sept 2026, 09:14Dear Thobile P,
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience caused.
We understand your concerns regarding services being added to your account without your full awareness and the difficulty you've experienced while trying to have the matter resolved. This is certainly not the level of service we aim to provide.
Your feedback is important to us, and we regret that your loyalty as a long-standing customer has been overshadowed by this experience. We have noted your concerns regarding the added service and the challenges encountered when seeking assistance.
A member of our support team will review your feedback and assist in addressing the matter as efficiently as possible. We appreciate your patience and the opportunity to make this right.
Regards,
Cell C | ZM
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience caused.
We understand your concerns regarding services being added to your account without your full awareness and the difficulty you've experienced while trying to have the matter resolved. This is certainly not the level of service we aim to provide.
Your feedback is important to us, and we regret that your loyalty as a long-standing customer has been overshadowed by this experience. We have noted your concerns regarding the added service and the challenges encountered when seeking assistance.
A member of our support team will review your feedback and assist in addressing the matter as efficiently as possible. We appreciate your patience and the opportunity to make this right.
Regards,
Cell C | ZM
Cell C's reply07 Sept 2026, 09:14
Official
Dear Thobile P,
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience caused.
We understand your concerns regarding services being added to your account without your full awareness and the difficulty you've experienced while trying to have the matter resolved. This is certainly not the level of service we aim to provide.
Your feedback is important to us, and we regret that your loyalty as a long-standing customer has been overshadowed by this experience. We have noted your concerns regarding the added service and the challenges encountered when seeking assistance.
A member of our support team will review your feedback and assist in addressing the matter as efficiently as possible. We appreciate your patience and the opportunity to make this right.
Regards,
Cell C | ZM
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience caused.
We understand your concerns regarding services being added to your account without your full awareness and the difficulty you've experienced while trying to have the matter resolved. This is certainly not the level of service we aim to provide.
Your feedback is important to us, and we regret that your loyalty as a long-standing customer has been overshadowed by this experience. We have noted your concerns regarding the added service and the challenges encountered when seeking assistance.
A member of our support team will review your feedback and assist in addressing the matter as efficiently as possible. We appreciate your patience and the opportunity to make this right.
Regards,
Cell C | ZM