6 weeks with poor coverage, no solution

Since the begining of Feb, I had to explain to more than 10 call centre agents about my current issue with poor to almost no coverage in our residential area. Every agent had some kind of an excuse like its peak time, simcard is damaged, we should roam on vodacoms towers. This was all excuses from the agents even though we did tell them that none of their solution are helping only then did they realize that we are having a problem, so another week passed and they said they are sending a technician to our region to investigate, another week passed and they gave us feedback that the signal is to weak to reach us and that they will fix the problem within a few months. 2 weeks passed and there was no change so I logged a call cause we cant even receive calls and barely access the internet, in a case of an emergency how should we phone or how.should someone get a hold of us, so I told them that a few months is unacceptable, they then advised me to speak to the team leader donovan who said that he will look into it and phone me back shortly, he never did so I phoned again this time they advised me to wait for the network managers call namely Brandon Victor he never called