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Alauddin T
1 reviews | Active since Dec 2024
24 Dec 2024, 09:47
6 months and waiting to close a deceased account.
My dad passed away in May 2024. About a week or 2 later I went to Cell C in Kenilworth Center. They asked for death certificate and ID and I provided that and they said the contract would be closed. They said it takes about a month or so to get finalised.
About 2 or 3 months later I went back again because it was still debiting and not canceled. They said they will send an email again and escalate this with a manager. It's been another 2 or 3 months not and still nothing has happened. Why wasn't the contract canceled or any communication done since I provided all the details to the Cell C branch. Twice I went in and provided all information yet nothing has happened and no one has contacted me and I left all my contact details and they said they included it on the email.
The contract is on my father Mohamed Bashier Tajoodien.
What do we have to do to get this contract closed. The debit order is going off on my Mom's account every month and she does not work.
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Replies (10)0
Replies (10)AT
Alauddin T's updateReviewer Update
24 Dec 2024, 16:04Yes you can contact me on the same number as before. I am available
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Alauddin T's update24 Dec 2024, 16:04
Reviewer Update
Yes you can contact me on the same number as before. I am available
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Alauddin T's updateReviewer Update
27 Dec 2024, 15:05Yes
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Alauddin T's update27 Dec 2024, 15:05
Reviewer Update
Yes
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Alauddin T's updateReviewer Update
06 Jan 2025, 09:23I am still waiting for a final confirmation email detailing everything. I have requested this so I have in writing exactly what the outcome is.
I also received a new invoice this morning. Please ask the person dealing with my account to respond to my last email. Why am I receiving a new invoice of the account is supposed to be canceled.
I also received a new invoice this morning. Please ask the person dealing with my account to respond to my last email. Why am I receiving a new invoice of the account is supposed to be canceled.
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Alauddin T's update06 Jan 2025, 09:23
Reviewer Update
I am still waiting for a final confirmation email detailing everything. I have requested this so I have in writing exactly what the outcome is.
I also received a new invoice this morning. Please ask the person dealing with my account to respond to my last email. Why am I receiving a new invoice of the account is supposed to be canceled.
I also received a new invoice this morning. Please ask the person dealing with my account to respond to my last email. Why am I receiving a new invoice of the account is supposed to be canceled.
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Alauddin T's updateReviewer Update
19 Feb 2025, 09:21Hello, on the 5th February, I received another invoice, and this is after cancellation, for the full amount.
Why have I received another invoice now after we agreed and confirmed that everything is closed???? Please sort this out!!!!
Why have I received another invoice now after we agreed and confirmed that everything is closed???? Please sort this out!!!!
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Alauddin T's update19 Feb 2025, 09:21
Reviewer Update
Hello, on the 5th February, I received another invoice, and this is after cancellation, for the full amount.
Why have I received another invoice now after we agreed and confirmed that everything is closed???? Please sort this out!!!!
Why have I received another invoice now after we agreed and confirmed that everything is closed???? Please sort this out!!!!
Cell C's replyOfficial
19 Feb 2025, 09:45Dear Alauddin,
Thank you for bringing the matter to our attention.
Please accept our sincere apologies for the inconvenience caused by this. A follow up has been sent to our team to ensure the account closure is processed correctly.
Feedback will be provided as soon as possible.
Cell C | DA
Thank you for bringing the matter to our attention.
Please accept our sincere apologies for the inconvenience caused by this. A follow up has been sent to our team to ensure the account closure is processed correctly.
Feedback will be provided as soon as possible.
Cell C | DA
Cell C's reply19 Feb 2025, 09:45
Official
Dear Alauddin,
Thank you for bringing the matter to our attention.
Please accept our sincere apologies for the inconvenience caused by this. A follow up has been sent to our team to ensure the account closure is processed correctly.
Feedback will be provided as soon as possible.
Cell C | DA
Thank you for bringing the matter to our attention.
Please accept our sincere apologies for the inconvenience caused by this. A follow up has been sent to our team to ensure the account closure is processed correctly.
Feedback will be provided as soon as possible.
Cell C | DA
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Alauddin T's updateReviewer Update
20 Feb 2025, 16:33I have still not received any follow up, is there no feedback yet?
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Alauddin T's update20 Feb 2025, 16:33
Reviewer Update
I have still not received any follow up, is there no feedback yet?
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Alauddin T's updateReviewer Update
25 Feb 2025, 15:17Why is no one getting back to me on this???????????????? How long does it take to get feedback!!
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Alauddin T's update25 Feb 2025, 15:17
Reviewer Update
Why is no one getting back to me on this???????????????? How long does it take to get feedback!!
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Alauddin T's updateReviewer Update
25 Feb 2025, 15:52How is this message any different from the last few days, you are saying the same thing but nothing is happening
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Alauddin T's update25 Feb 2025, 15:52
Reviewer Update
How is this message any different from the last few days, you are saying the same thing but nothing is happening
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Alauddin T's updateReviewer Update
26 Feb 2025, 08:30Hello, I received a call at 19:22pm last night, while I appreciate you guys working late, I could not answer at that time. Can you please get them to give me a call again this morning
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Alauddin T's update26 Feb 2025, 08:30
Reviewer Update
Hello, I received a call at 19:22pm last night, while I appreciate you guys working late, I could not answer at that time. Can you please get them to give me a call again this morning
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Alauddin T's updateReviewer Update
26 Feb 2025, 11:02I got a call from Landi, who handled the initial query. I thought everything was done and dusted but it turns out that they are going to keep debiting my mom who is a pensioner account until the collections teams decide they have done it enough times. Basically being told that my mom is going to incur penalities for bounced debit orders until the collections team has had enough and finally writes it off.
I had specifically asked and have on record in the email if there is going to be further debit orders on the account, but Landi failed to tell me that there is. He keeps blaming that the collections department is different and he cant say what is going on there however what is the purpose of handling a complaint? At the end of the day my mom's account is still going to be debited and she is going to pay penalities, so what problem was actually solved?
Is the solution really to debit my Mothers account and let her pay penalities as a pensioner????? Is that really your process????
I had specifically asked and have on record in the email if there is going to be further debit orders on the account, but Landi failed to tell me that there is. He keeps blaming that the collections department is different and he cant say what is going on there however what is the purpose of handling a complaint? At the end of the day my mom's account is still going to be debited and she is going to pay penalities, so what problem was actually solved?
Is the solution really to debit my Mothers account and let her pay penalities as a pensioner????? Is that really your process????
AT
Alauddin T's update26 Feb 2025, 11:02
Reviewer Update
I got a call from Landi, who handled the initial query. I thought everything was done and dusted but it turns out that they are going to keep debiting my mom who is a pensioner account until the collections teams decide they have done it enough times. Basically being told that my mom is going to incur penalities for bounced debit orders until the collections team has had enough and finally writes it off.
I had specifically asked and have on record in the email if there is going to be further debit orders on the account, but Landi failed to tell me that there is. He keeps blaming that the collections department is different and he cant say what is going on there however what is the purpose of handling a complaint? At the end of the day my mom's account is still going to be debited and she is going to pay penalities, so what problem was actually solved?
Is the solution really to debit my Mothers account and let her pay penalities as a pensioner????? Is that really your process????
I had specifically asked and have on record in the email if there is going to be further debit orders on the account, but Landi failed to tell me that there is. He keeps blaming that the collections department is different and he cant say what is going on there however what is the purpose of handling a complaint? At the end of the day my mom's account is still going to be debited and she is going to pay penalities, so what problem was actually solved?
Is the solution really to debit my Mothers account and let her pay penalities as a pensioner????? Is that really your process????