CM
Charmaine M

1 reviews | Active since Sept 2010

18 Jan 2017, 14:28

6 months and still waiting for refund and cancellation

<p>I have being dealing almost on a monthly basis with Cell C to have my GetMore cancelled, and everytime i am tol dit is and the following bill comes and its still there.</p> <p>To make matters worst I had renewed and took a Samsung Galaxy 7 Edge and only to find last week the battery is swelling and phone gets extremely hot.</p> <p>So no phone now as well . I live in the Middle East and have sent phone with my daughter to be replaced, which i purchased at Cell C Eastgate, hoping to lnot have any issues on that as well given that i have had the run around for 6 months to get a refund.</p>

0
Replies (7)
Cell C
Cell C's reply18 Jan 2017, 14:31
Official

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of our consultants will contact you and assist with this matter.

Regards
Cell C | PN

CM
Charmaine M's update23 Jan 2017, 06:17
Reviewer Update

Still no feedback ......

Cell C
Cell C's reply23 Jan 2017, 10:56
Official

Thank you for posting to us.

A follow up request has been sent and feedback will be provided. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply23 Jan 2017, 12:23
Official

Derrick could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.

Please respond to his email and he will gladly assist.

Regards

Cell C | PN

CM
Charmaine M's update23 Jan 2017, 12:37
Reviewer Update

Please contact me via email as I live in the Middle East as mentioned in my first mail... I did supply my middle east number...

And my Cell C phone is in for repairs as mentioned...

CM
Charmaine M's update26 Jan 2017, 11:02
Reviewer Update

1 week later and no way close to answer or refund.

Cell C
Cell C's reply27 Jan 2017, 09:15
Official

Maropeng has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN