6 months and still no closure

<p>Cell C customer service is ridiculious .... for 6 months I have been paying both my contracts with cell c via EFT and sending proof of payment. I advised them in December already that firstly the account they were debiting was not in use anymore and should be taken off system. This was said to be done by customer service advisor. This was not done firstly ....therefore penalties for non debit order payment for not only bank but cell c as well was to be paid which I paid even though they were in the wrong for 3 months. After lodging numerous complaints, numerous calls and sms's clearly showing payment cell c acknowledged that due to my subject heading being both number payments were incorrectly allocated to the first number. This apparently they say can not be unallocated and correctly allocated as requested as well as phone is suspended due to their error. I have paid both accounts up to date every month and up until today one account still stays suspended. I have spoken, emailed, logged complaints and still no resolution to this issue. Cell C needs to get their act together allocate correctly and send me and updated statement with corrected allocations as well as unsuspend my one contract immediately.</p>