6 Months - 2 Compliants - 1 very unhappy customer

<p>On 2016/08/29 I contacted Cell C to advise that I wish to cancel my contract, made the payment of R 5 832.75 the same day. </p> <p> </p> <p><br />I followed up on 2016/08/31 to confrim my cancellation and the consultant send me a email to confirm the immediate effect of the cancellation, payment made and the number has been merged to Prepaid. </p> <p> </p> <p><br />On 2016/09/28 Cell C attempted to Debit a amount of R5832.75 from my account, I phoned customer service the next day- The lady has advised the contract has been cancelled and this issue must be by the Financial Department, but she will log a case. </p> <p>This story been flashed at me ever since. </p> <p> </p> <p><br />On 2016/10/15 Cell C tried to debit R5000.00 and further R832.75 from my account again. </p> <p> </p> <p>Today, 2016/10/19 at ±15:38 Cell C Customer Care contacted me advising that I owe R 5832.75 in order for me to cancel my contract - I explained that the payments has been made, the case has been logged and it has been two months since the contract have been cancelled, yet I am still sitting with this headache and my bank warning me that the Debit order that are not being payed is giving me a bad credit score and a bad rating at the bank. </p> <p>The lady again shifted blame to the Financial Department and rudely hung up the phone whilst I was talking!</p> <p> </p> <p><br />This is the second time this year that this is happening to me, and I can say in all honesty I will continue to dissapprove of your poor practise, continue to warn other customer of this service level and will most certainely spread the word of this current service rating until this problem has been solved. </p> <p> </p> <p><br />Pleased to hear; </p> <p> </p> <p><br />Stephan G. </p>