6 days to sort out my upgrade Cell C??? What is going on? Who do you blame next

Well, it took four days to allocate my payments and all in all it’s day number 6 and I’m still waiting for my upgrades even though I’ve supported you guys for so many years. Very tired of Thumi’s ******* service as everyone seems to be passing the buck around. The two lines that were suppose to be upgraded, please cancel the upgrades and allow the line to fall into prepaid. I wish not to deal with you guys anymore. Yesterday I was told the watch was being ordered and the store was waiting for the approval template. Normally I waited an hour to an hour and a half and walked out with my devices. Six days is ridiculous service. Keep your devices upgrades!!The same will apply to my existing lines so when it’s time to upgrade, those line will be converted to normal prepaid and I will port those number to another service provider. Thanks for nothing Cell C.