5th complaint for unresolved issue regarding erroneous debit order!

This is now the 5th Hellopeter complaint for the same issue.

Contract cancelled. Eft done. Debit order done for same amount. Complaints done. Thabisile Ngcobo confirmed EFT found and that there is a disconnection refund. Amount to be refunded is R688.88 Payment apparently approved and process around the 10th. Money still NOT reflecting in my account. I checked with bank, bank confirms no money pending. Numerous follow ups done, to no avail. I went through to the their Midrand HQ and was promised it would be resolved. To date I followed up and no Thabisile Ngcobo or Lucille Callen has got back to me regarding where the refund is or whether a credit will be done.

I will now be paying my remaining account less by the outstanding amount. I dare you to suspend the account due to arrears.

Complaint to ICASA and National Complaints Commission has been submitted. This is not the first time!