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Very very annoyed with Cell C.

I called in October to change my debit order date from the 25th to the 28th, as I had a new job. They debited on 25 October. It failed of course.

I then called and asked them to debit again, she said they cannot debit twice and asked me to do an eft. I did. Then 2 days later, the debit order went of. So I paid double for October. I asked them again to change the debit order date.

Then on my next statement, I saw a R69 fee for a failed debit order. How is it fair that I pay a fee if I did request the date to be changed??? Anyway, I paid the amount.

Then I got ANOTHER failed debit order on the 25th of November for the R69. And of course, another R69. Keep in mind I EFT this already, so why is it debited?.

I called them. I spoke to 5 people. One more rude than the next. I was actually at work and my colleagues had pure shock on their faces from these people's tone with me, even though I was polite.

I failed my security check because when asked my debit order date, I said 28th and not 25. It was apparently wrong.

The lady I finally spoke to tried to help, but with every question she put me on hold for 10 minutes to find the answer. She clearly didn't know what is going on on my statement. She could not answer the simple questions of 1. Why is it debited on the 25th if she confirmed the date is the 28th?

2. What are the debited amounts for.

Easy right? Basic? No apparently not.

I kindly asked her to check why I am being charged for a failed debit order if they are debiting on the wrong day.

She proceeded to put me on hold for 50 consecutive minutes, until I ended the call.

The next day I woke up to my simcard being blocked by Cell C due to non payment. My account is literally paid in full.

I called and the guy could not even tell my why its cut off, as he saw that it is paid. All he said was "its an error madam"

Very very disappointing.