*****

On the 15/09/2023 my CellC account was *****ulently upgraded without my consent ***). I have been trying since to resolve this issue with many reference numbers given and after speaking to many customer service consultants from different departments. I have already been debited for the *****ulent upgrade on the 1/11/2023 and will again be debited on the 1/12/2023. I have received reference numbers FZ*** & ***4 (28/11/2023) from the ***** department and according to them the upgrade line has been suspended successfully. My problem remains with trying to have my billing amount resolved & credited before the 1/12/2023 but I am failing every time I speak to a customer service consultant and always getting transferred between *****/billing/customer service. I am always told that a consultant will call me within 48 hours but to date and many 48 hours later, no one calls. This is extremely frustrating trying to resolve this issue. I am so frustrated that after I resolve this matter, I will be closing this account.

Customer service agents are always friendly and try to help but between department and reference numbers, i am literally fighting a losing battle.

Please can someone call me to resolve - I require my credit refund and i will like to close the account - MY LATEST REFERNCE NUMBER GIVEN WAS ***

I can be reached on *** or ***