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I was on a data contract of R99 - 2G pm, it changed (without my awareness) to R279-00, in January 2015. I received my account via e-mail, I did not receive any e-mail to confirm the change. <br> 1) I phoned Cell C and the agent I spoke to on the 10 February 2015, renewed my contract telephonically to my original contract of R99 for 2G and she said that they will refund me the R150. I received a SMS from Cell C indicating that they will look into this matter.<br> 2) On the 17 February 2015 I mailed Cell C after receiving my latest account, indicating R279. On the 20February 2015 Cell C phoned me. This second agent (a rude and not very helpful agent) promise to look into the matter again and resolve it. Again I received a SMS from Cell C saying it will be escalated to the relevant department for further assistance.<br> 3) 16 March 2015 I received my account again this morning, it still does not reflect the renewed contract, but indicated an amount of R187-39.<br> 4) As indicated to both Cell C agents, if the new contract is R279, I would not have renewed my contract, I would have shopped around for a better deal with all the service providers, I gave permission for R99.<br> Still Waiting for a response!