1 reviews | Active since Dec 2015
Refer Data Account: ***<br> <br> Account upgraded yesterday, 21 Dec 2015. Chose P8 Lite that comes with 50GB anytime data, available for 90 days from date of activation. Activation SMS indicate that 50GB is only valid for usage until 31 Dec 2015.<br> <br> Called Customer Care, today, to enquire why bandwidth is expiring on 31 Dec, if it advert and booklet says 90 days. At time of this writing, no one could assist in setting duration of availability to 90 day, nor explain why it has been set to expire as per above date. Can someone, with decision-making power, please assist?<br> <br> Herewith the stats:<br> * 12 Telephone Calls<br> * Total Call Duration of 164 minutes<br> * Spoke to 6 Consultants, namely:<br> - A lady by the name of Musa<br> - Kayleigh Jones<br> - Lee-Ann Christian<br> - Mziwakhe Kumalo<br> - Thandi Mhlaeko<br> - Lolothando Nozibele<br> * 3 Calls being dropped, due to my request for escalation.<br> * My Wife had to give permission twice, for me to enquire account.<br> * Was referred to Jakes Van Schalkwyk and or Riaan Naidoo, but somehow whenever the call is transferred, someone else answers.<br> <br> This is sickening, having left MTN due to this kind of service. Now, all 4 of our contracts are with Cell C. Poor service.
Best regards,
Best regards,
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