5 month ongoing issue that nobody wants to resolve

disappointing service. I have been trying to renew my contract for 5 months now and I am continuously posted from pillar to post. I was not debited by cell c which they admitted was an error on then end. I then phoned to pay the monthly fee that they failed to debit and was told that I should not pay because my account was up to date.

i then further sent an email to make sure that this was indeed the case and was assured that i do not need to pay as the account is up to date.

when it came time to renew my contract, I was now told that my account was in arrears. I then showed them the evidence that Cell C assured me that my account was up to date when I enquired to make those payments months ago, and refused to accept my payment. they then said that I should make the payment of R591 to have the account up to date. which I did. but now they are telling me that my account is in credit but I still cant renew my contract. to make matters worse they have also handed me over to attorneys, tarnishing my credit score for an amount that i have been refusing me to pay for the past 5 months. I have been with Cell C for so many years, and I must say that this is really a disappointing experience. it seems like there is a massive issue with communication within their departments because every person you speak to has a different story to tell.

I really hope someone who cares about customer service resolves this frustrating issue for me.

Regards, Fay