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lungile D
1 reviews | Active since Jun 2019
01 Nov 2022, 09:42
5 debit orders in 1 month
Cellc is unprofessional. I renew my contract early this year, my payment that we agreed with was R489 monthly funny enough they were debit R1200 and it kept on increasing on monthly base. I called them and they said I was supposed to call cellc so that they close all those things. Fine but it kept on increasing again I called them every month up until I decided to reverse their debit orders. Made an arrangement that they must debit R400 monthly. Am very angry with cellc been their customer for year n years. They bridge our contract again and debited 5 times this month and not R400 but R889. I want my money or now for good they can ****en blacklist me I careless will change my bank they won't get any cent if they do not fix this mass. ***
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
01 Nov 2022, 18:01Hi Lungile
Thank you for contacting Cell C.
Have you seen your invoices to check how you were billed for the various months?
Regards
^MP
Thank you for contacting Cell C.
Have you seen your invoices to check how you were billed for the various months?
Regards
^MP
Cell C's reply01 Nov 2022, 18:01
Official
Hi Lungile
Thank you for contacting Cell C.
Have you seen your invoices to check how you were billed for the various months?
Regards
^MP
Thank you for contacting Cell C.
Have you seen your invoices to check how you were billed for the various months?
Regards
^MP
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lungile D's updateReviewer Update
05 Nov 2022, 12:01You cellc are ******. I got a call and I was told that no arrangements was made and it was supposed to be in writing but u deducted that money again I was told that when my other data contract I did not close it and I did call and closed it as the Sim card was blocked the following month of the end of my contract.
And for ur information contract binds 2 people which is me and cellc, so my contract says R479 and why deducted R1000 upward and its not like I did not call to ask for explanation but cellc failed me. So am done with ellc, even when I tried to be a civilized customer and made arrangements but you crossed the line and deducted 5 times without my aknowlement that *****. So pls many wrong things on cellc been a loyal customer for years and now this is what you do. Am fed up with you cellc
And for ur information contract binds 2 people which is me and cellc, so my contract says R479 and why deducted R1000 upward and its not like I did not call to ask for explanation but cellc failed me. So am done with ellc, even when I tried to be a civilized customer and made arrangements but you crossed the line and deducted 5 times without my aknowlement that *****. So pls many wrong things on cellc been a loyal customer for years and now this is what you do. Am fed up with you cellc
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lungile D's update05 Nov 2022, 12:01
Reviewer Update
You cellc are ******. I got a call and I was told that no arrangements was made and it was supposed to be in writing but u deducted that money again I was told that when my other data contract I did not close it and I did call and closed it as the Sim card was blocked the following month of the end of my contract.
And for ur information contract binds 2 people which is me and cellc, so my contract says R479 and why deducted R1000 upward and its not like I did not call to ask for explanation but cellc failed me. So am done with ellc, even when I tried to be a civilized customer and made arrangements but you crossed the line and deducted 5 times without my aknowlement that *****. So pls many wrong things on cellc been a loyal customer for years and now this is what you do. Am fed up with you cellc
And for ur information contract binds 2 people which is me and cellc, so my contract says R479 and why deducted R1000 upward and its not like I did not call to ask for explanation but cellc failed me. So am done with ellc, even when I tried to be a civilized customer and made arrangements but you crossed the line and deducted 5 times without my aknowlement that *****. So pls many wrong things on cellc been a loyal customer for years and now this is what you do. Am fed up with you cellc
Cell C's replyOfficial
05 Nov 2022, 15:45Good day Lungile
Thank you for contacting us.
The contract was cancelled on the 02/11/2022. When did you call in for 30 days cancellation notice?
^NT
Thank you for contacting us.
The contract was cancelled on the 02/11/2022. When did you call in for 30 days cancellation notice?
^NT
Cell C's reply05 Nov 2022, 15:45
Official
Good day Lungile
Thank you for contacting us.
The contract was cancelled on the 02/11/2022. When did you call in for 30 days cancellation notice?
^NT
Thank you for contacting us.
The contract was cancelled on the 02/11/2022. When did you call in for 30 days cancellation notice?
^NT
lD
lungile D's updateReviewer Update
06 Nov 2022, 16:25Because had an issue about why so many deduction in 1 month and again I was told that I must pay pro-rata as the aim card the data has been loaded but used by who as in my side was closed before it ended and I called to cancel it, again lets talk about those 5 debit orders and the contract that we agreed upon of R479 and check the history for March and I started call as soon as February but I was **** too. Cellc why r u doing this to me coz if I wanted to pay a lot I was gonna take an IPhone. Hayi u r unfair cellc c. Totally disappointed
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lungile D's update06 Nov 2022, 16:25
Reviewer Update
Because had an issue about why so many deduction in 1 month and again I was told that I must pay pro-rata as the aim card the data has been loaded but used by who as in my side was closed before it ended and I called to cancel it, again lets talk about those 5 debit orders and the contract that we agreed upon of R479 and check the history for March and I started call as soon as February but I was **** too. Cellc why r u doing this to me coz if I wanted to pay a lot I was gonna take an IPhone. Hayi u r unfair cellc c. Totally disappointed
Cell C's replyOfficial
07 Nov 2022, 12:16Good day Lungile,
We have referred the matter to our Team and you will be contacted for assistance.
^TN
We have referred the matter to our Team and you will be contacted for assistance.
^TN
Cell C's reply07 Nov 2022, 12:16
Official
Good day Lungile,
We have referred the matter to our Team and you will be contacted for assistance.
^TN
We have referred the matter to our Team and you will be contacted for assistance.
^TN
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lungile D's updateReviewer Update
09 Nov 2022, 08:54Morning just saw a missed call. Can they call me back pls
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lungile D's update09 Nov 2022, 08:54
Reviewer Update
Morning just saw a missed call. Can they call me back pls
Cell C's replyOfficial
09 Nov 2022, 11:13Dear Lungile, We have requested a call back from our team, please expect a call from us to assist further. ^MN
Cell C's reply09 Nov 2022, 11:13
Official
Dear Lungile, We have requested a call back from our team, please expect a call from us to assist further. ^MN