5 Days later, still no response

My husband's phone was ****** on the 1st March, he reported it to C Sure and Cell C that same afternoon and they told us they will provide us with the necessary information to process the claim within 2 working days. It is now 3 working days later and we are still waiting with the usual excuse of 'we will get back to you by the end of the day'. My husband uses that phone for work so how many opportunities has he lost due to the number being out of service this whole time? Why am I paying R175 a month for insurance if it is going to take so long to process a claim? I want this sorted out before the end of the day before I take the matter further.