TR
Tovhowani R

1 reviews | Active since Jul 2015

13 Sept 2016, 15:22

4G MIFI ROUTER DIBACLE

<p>Took out a contract with Cell C for the R99 MIFI Router. What they advertised was the 4G router, however when the courier guy delivered, it was a 3G router, which I obviously returned and subsequesntly cancelled. However they continued to withdraw even though they had not delivered the 4G device as initially agreed. As it stands, they have debited R400 from my account. I went to query this at one of their outlets, where the consultant advised me not to cancel as this was a great, but to call the call centre and requst them to reprocess my initial application as the contract was still in effect. When I eventually called, the call centre agent told me this was not possible, which is confusing and inconsistant. Very disappointed..</p>

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Replies (3)
Cell C
Cell C's reply14 Sept 2016, 07:01
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply15 Sept 2016, 08:02
Official

Danielle has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,

TR
Tovhowani R's update15 Sept 2016, 08:25
Reviewer Update

Thank you very much Danielle. The issue was sorted, and I am happy that I will finally get the product that I wanted. Thanks again