48 hours turned into months still no feedback

Upgrade was done in March 2019 since then voice contract were converted into data contract and contacts have been lost due to consultant who have helped me did not compare my contracts with the types of contracts. Since then i have been trying to settle these inconvenience to my family and friends contacts which till date i have failed. Spoken to consultant who have assisted in upgrade the whole situation have been escalated to teamleaders who have made commitments with no feedback nor update. From customer services point i have been calling back asking for feedback no luck just new commitment and failures to keep them. All the 48 hours I had to wait for feedback and call feeback it resulted now in months and the new 48 hours for feedback have started. i have numerous contracts with Cell C and this how i being treated. I want my contracts cancelled. There is just no customer feedback. Everyone have to be carefull around Cell C.