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Collin R

1 reviews | Active since Apr 2018

05 Apr 2018, 16:38

40 GB data contract that was overcharged

I was offered a contract for R199.00 pm for 40 GB of data a month. after the first month i was billed an amount of R 1720.00 for data usage which i refused to pay as now it was said that it is 20 gb day and 20 gb night data which was not communicated to me, i asked their legal department to get the voice recording to hear if this was stated, a week later i got threatening whatsapp messages regarding the account, thereafter i was called and it was verifid that this was in fact true and i was told that they would contact me later to establish a new contract for use of the network and wifi router, 2 months have passsed since i could use my wifi and still no response from Cell C whatsoever. my wife uses this to promote her bussines and to do her work and now she has lost and is losing money on a daily basis becuase she has no e mail etc to do her daily functions.

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Replies (5)
Cell C
Cell C's reply06 Apr 2018, 07:36
Official

Good morning Collin

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

CR
Collin R's update12 Apr 2018, 16:10
Reviewer Update
I have now been contacted by attorneys regarding this account after which cell c said they will contact me again to sort out this matter
CR
Collin R's update12 Apr 2018, 16:10
Reviewer Update
I have now been contacted by attorneys regarding this account after which cell c said they will contact me again to sort out this matter
Cell C
Cell C's reply13 Apr 2018, 08:56
Official

Good morning Collin

As per the records, your usage has been credited and you were notified of the amount due. We will get someone to assist further with this matter.

Regards

Cell C | PN

CR
Collin R's update17 Apr 2018, 12:45
Reviewer Update
12 APR 18 Dear Collin Edward Russell RE: ARREARS ON ACCOUNT NUMBER ********** 06 Please be advised that the abovementioned account is overdue. We hereby demand that you make payment of the overdue amount of R 5,834.71, which amount is now a debt due and payable, within 7 (seven) days of the date of this letter. Should you fail to pay the Overdue Amount in full within the 7 (seven) day period, appropriate legal proceedings will be instituted against you for the recovery of the Overdue Amount, together with the interest thereon at the prescribed rate, as well as related contractual and legal costs. Further to this, your payment history will be adversely affected as Cell C will institute a listing against your payment profile at the perspective credit bureaus. Please deposit the Overdue Amount into Cell C's bank account: Nedbank Corporate Client Service Account Name: Cell C SP (Pty) Ltd Account Number: ***Branch Code: 145 405 Reference: Quote your Cell C account number as the reference Should you have settled this account and/or made payment of the Overdue Amount in the interim, kindly ignore this demand and fax proof of payment to 084 14 329. Yours sincerely, Senior Manager: Collections Contact Numbers: 084 140 / ********** Email: ********** still no one has contacted me