4 x Experience Failure (Poor TAT?

I’m not happy. Cell C, no one called back. I was told I got an email. No email.

All I will say is this based on the Customer Protection act you are failing.

My debit order went off with the full amount. You have now officially taken money from me that was never supposed to be taken. There is confirmation on your call records that my amount would be prorata as my contract was cancelled.

No one has still reimbursed my data that Cell C stole in my eyes seeing they not taking accountability and clearly have zero desire to resolve queries.

Please ensure this gets reaolced today. If not please be advised of the below:

1. Video will be created with a Full E2E Visibility of poor services.

2. Full Customer Service evaluation to be included based on all Hello Peter complaints.

3. I will put this on Facebook and actually pay for it to be distributed.

4. I will put this on LinkedIn. Facebook. Twitter. Instagram. Snapchat. Gmail.

5. I have 4 contracts left with you. This is truly not the way a loyal customer should ever be treated.

To resolve this: Cell C to immediately return the money of all the data that I lost and the amount that is due to me. Then cell c should just close all my accounts as an act of good will.

Because one thing you should never do is fail my experience twice. I commented and gave feedback after your first response and nothing.

You say Palesa emailed. I do not have any email from Cell C.

I’m sure Jose Santos would be happy to hear how his team is managing a client that has been on the book for years!

Disgraceful. You have 24 hours to resolve this. Then the above will unfold in due time but trust me Andrew ask Mango if I am serious about my tracking and social media review.

I’m a very very good customer experience Manager. I know the rights.