NN
Nelisiwe N

1 reviews | Active since Jan 2012

01 Oct 2015, 10:32

4 months of incorrect transactions

Last month CellC wrongfully charged me R4000 instead of R400. They phoned to apologise, and said I will have free subscription the following month as a token of appreciating me as a customer. Instead of honouring their word, they continued to wrongfully charge me R3000 once again. Let me guess? I am getting another apologetic phone call? Your promises to stop wrongfully debiting me, have not been kept. <br> <br> Since July 2015 CellC has been giving me aweful service, making mistakes on my contracts, cancelling my contracts without my request to do so, etc. I want to cancel my contract with CellC immediately and I am not paying ANY cancellation fees. If you want to make my life MORE miserable - I will meet you in court with the South African Consumer Rights Counsil. I have had enough. July August September October!!! every month there's a story.

0
Replies (1)
Cell C
Cell C's reply01 Oct 2015, 12:26
Official
Hello Lady Nel,

Thank you for posting to us.

A follow up request has been sent to Skhumbuzo and feedback will be provided. Do expect to hear from him soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN