4 months of Back and Forth

It's been four months back and forth just for a simple migration. I just want to migrate from my current plan to another one. But everytime it must be escalated. Escalation department calls. Fix the problem. I call in and it must be escalated again. what is happening. Why is it so difficult. I want it sorted. It's been 4 months.

*** that's is my reference number for the new month.

I want it sorted today!!!!