ZN
Zeenat N
1 reviews | Active since Oct 2012
30 Jun 2015, 09:51
4 Attempts to cancel a 2 year contract
On 30 June 2015, I ended up speaking to 4 different consultants on 084143. Each time I asked to be put through to the Cancellation department . I had to repeat myself on 4 occasions. The same info over and over. My contract expires @ the end of July 2015. I have 2 new upgrades. Why would I keep on paying for 2 handsets that have been paid up????? The last person supposedly from the cancellations department feigned that she couldn't hear me after taking my details (the 4th time) This ********* approach to keeping business is the nail in the coffin and I will NEVER repeat a contract with CELL C after this ************ behavior.
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Replies (1)Cell C's replyOfficial
30 Jun 2015, 10:10Hello znordien,
Cancelling your contract should not be this frustrating. This is certainly not the service we wish to render to our customers. Please accept our sincere apology for the inconvenience.
We will get a consultant to contact you and assist.
Regards
Cell C | PN
Cancelling your contract should not be this frustrating. This is certainly not the service we wish to render to our customers. Please accept our sincere apology for the inconvenience.
We will get a consultant to contact you and assist.
Regards
Cell C | PN
Cell C's reply30 Jun 2015, 10:10
Official
Hello znordien,
Cancelling your contract should not be this frustrating. This is certainly not the service we wish to render to our customers. Please accept our sincere apology for the inconvenience.
We will get a consultant to contact you and assist.
Regards
Cell C | PN
Cancelling your contract should not be this frustrating. This is certainly not the service we wish to render to our customers. Please accept our sincere apology for the inconvenience.
We will get a consultant to contact you and assist.
Regards
Cell C | PN
