3yrs and still running....********** hold onprofil

Item: Cell C
Rating: 2
Author: Naushenah K

3yrs ago a false contract was opened on my profile. Contacted cell c to advise and struggled to have it resolved. I was told that all was sorted out 2 yes ago but now when I go to upgrade I cannot. I'm appaled by the service received and this was originally the reason I stopped using my primary cell c account and switched to Vodacom. Why is this issue still running for so many years?

Helpful (0)

Replies (2)

Cell C's replyOfficial

11 Jan 2016, 07:10

Hello Naushck,

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of the consultants in the escalations team will contact you and assist with this matter.

Regards
Cell C | PN

Cell C's reply11 Jan 2016, 07:10

Official

Naushenah K's updateReviewer Update

18 Aug 2016, 08:26

It's been 7 months and your consultant is still getting back to me. Please stop bull*******g me and cancel all my lines with cell c.

Naushenah K's update18 Aug 2016, 08:26

Reviewer Update

It's been 7 months and your consultant is still getting back to me. Please stop bull*******g me and cancel all my lines with cell c.