JvdH
Jan van den Heever

1 reviews | Active since Aug 2018

31 Jan 2019, 12:57

3rd Problem in 8 Months from joining ~ CELL C

Dear Cell C;

It is now the 3rd issue have within 8 months since i joined the Cell C provider.

You are very quick to take you pond of flesh every month, but not willing to resolve the problem, it is never CELL C it is always a 2nd or 3rd party problem were me your "not valued customer" must call other people to get feedback or resolved!

This is appalling service for money spent with no service...

0
Replies (6)
JvdH
Jan van den Heever's update31 Jan 2019, 13:16
Reviewer Update
And further more the number given by customer care is not being answered?
Cell C
Cell C's reply31 Jan 2019, 14:59
Official
Good afternoon Jan

The last review we received from you was about international roaming, where you requested for the service to be cancelled, a consultant contacted you and assisted you with cancellation.

How can we assist you this time? A team member will contact you for assistance.

Regards
Cell C | PN


Best regards,

JvdH
Jan van den Heever's update31 Jan 2019, 15:41
Reviewer Update
1. First off, last review was cancelled because this problem you could not resolve for international roaming, blaming me for not knowing how to select between networks? (Seriously!) 2. The I Phone X, what's up bundle purchased doesn't work on I Phone X, you are still resolving issue with I Phone company, as per your customer service.... This was not told to me when purchasing the very expensive I Phone X.... Money wasted after i loaded option on billing. 3. Thirdly, Mi assist of witch the money gets deducted from your billing is not working, and i wish to cancel this but was informed by customer service (Not Existing ) to call Mi Assist my self.... They are not answering the phone??? I called them 7 times today still no answer.... But you take the money Cell C! 4. Billing in December said 26 December 2018, this was never deducted on statement date, now in 26 January 2019 you take a double payment for December and January? Awaiting what excuse you will think of now to further aggravate me Cell C.
Cell C
Cell C's reply01 Feb 2019, 12:02
Official
Kindly note that the matter has been referred to exclusive desk for further assistance.

Regards
Cell C | PN 

Best regards,

JvdH
Jan van den Heever's update04 Feb 2019, 08:28
Reviewer Update
Still awaiting "Exclusive Desk" feedback?
Cell C
Cell C's reply19 Feb 2019, 11:48
Official
Danielle confirmed that she contacted you and provided interim feedback.

Regards
Cell C | PN

Best regards,