TJ
Tesline J

1 reviews | Active since Mar 2022

28 Mar 2022, 15:07

3RD CPMPLAINT WITHOUT ANY FEEDBACK

THIS IS MY 3RD TIME POSTING ON HELLO PETER

for the past 3 months I’ve been going thru the most I settled my account in December but up until this day my details has not been updated on the credit bureau I’ve spoken to everyone the is giving me different information I’ve spoken to management with ****ty attitudes I’ve been using my money to call everyone from the lawyers that I was handed over to but up until this day my query has not been resolved is there a manager that can call me back I have all my email to show that i have been complaining but you guys are just ignoring me I have also emailed the ombudsman and forwarded my email without any responses if you guys are refusing to update that information on the credit bureau please pay me my money back into my account cause I can use it for something else bi have had it with your empty promises and every single reply is " we will be in touch" NOBODY IS IN TOUCH I HOPE THIS COMMENT IS BEING READ BY A SHARE HOLDER OR THE CEO because you guys treat your customers like **** I shouldn’t have to force you guys to update my information when I’ve paid the account and settled bit I have a paid up letter why is it so difficult to do your job I’ve been on the phone for 2 hours today the managers are always in a ****ing meeting , what are you guys having meetings about if your service are so ****ty I’m extremely disappointed in the level of service I’ve received from you guys I will def take this matter further I have all my correspondence that I have sent to you guys

0
Replies (8)
Cell C
Cell C's reply28 Mar 2022, 15:36
Official
Good afternoon Tesline

Thank you for reaching out to us.

We have received your review regarding your pending query with us.

We have made a follow-up on your ticket and requested that you be contacted with an update.

^NZ

Best regards,

TJ
Tesline J's update28 Mar 2022, 15:51
Reviewer Update
this is the same reply you guys keep responding this so people can see you have attended to me but nobody is helping me so this is not good enough
Cell C
Cell C's reply28 Mar 2022, 17:16
Official
You will be contacted.

^SM

Best regards,

TJ
Tesline J's update29 Mar 2022, 08:36
Reviewer Update
still have not been contacted
TJ
Tesline J's update29 Mar 2022, 08:38
Reviewer Update
can you guys rather just reimburse me my 4k please i can use that money for something else im done forcing and begging
Cell C
Cell C's reply29 Mar 2022, 08:49
Official
Hi Tesline

We are actively working on your query. We will contact you.

^NZ

Best regards,

TJ
Tesline J's update29 Mar 2022, 08:58
Reviewer Update
Danielle called me now but then the call ended I'm calling cell c trying to reach her but nothing you guys drain the life out of me everyday
Cell C
Cell C's reply29 Mar 2022, 09:56
Official
We have requested that she contacts you back.

^NZ

Best regards,