3rd attempt to change debit order date

It's my 3rd attempt to change my debit order date and each time I receive a ref no and assurance that the date has changed. To my surprise my debit order still went off on the 20th Feb as it did on the 20th Jan. Mails were sent to [Email Removed] who confirmed all is in order just to have the debit order not changed. I was supposed to get r230 transferred back into my account because of returned debit order fees which is still to happen. I have not heard from the consultant since sending him my bank statement showing those fess. There is no ownership which taken by none of these consultants and I have closed my contract with Cell C. I want my debit order changed to the 26th of each month or I will cancel it permanently with my bank. I want the r230 transferred back into my account this week and some sort of warning given to the consultant who dealt with the case. e.g. [Email Removed]