HR
Hein R

1 reviews | Active since Jan 2013

22 Jul 2015, 22:06

3G Upgrade - 5 Invoices instead of 1!

So after many phone calls and a lot of convincing I finally caved and upgraded my 5GB 3G Cell C account.<br> <br> BIG MISTAKE!!!<br> <br> I was promised that me monthly expenses would be R263. Now all of a sudden I am receiving 5 invoices per month totalling about R800! One of the accounts is correct - the other 4 are bogus and even the account numbers cannot be traced on Cell C's system.<br> <br> Contact accounts - spoke to sheldon [Email Removed] and he promises me that he will attend to this matter and sort it out over the weekend.<br> <br> The weekend came and went, and what has been done? Sweet blue ****** all.<br> <br> So I mailed the invoices and statements again, but yet again not a single reply. (Not gonna spend another 30min on the phone just to be conned by another Cell C employee)<br> <br> So apart from stuffing up the upgrade and now billing me roughly 3X what I should be billed, promises are made and not kept.<br> <br> I am pretty unhappy Cell C.<br> <br> I'm not even interested in having this fixed - just cancel the contract - it's in it's first month, and I am already unhappy - so not a good omen.

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Replies (1)
Cell C
Cell C's reply23 Jul 2015, 07:59
Official
Hello Heinrichvr,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication soon.

Regards
Cell C | PN