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DH
Deon H

1 reviews | Active since Nov 2012

08 Jan 2018, 12:50

365 day data bundle

So i took out a 365 day 100GB data bundle just over a year ago.Last week i noticed that i had no airtime on my prepaid account and on investigation found out that my 100GB data bundle had expired and was now using out of bundle rates from my voice balance(at 150 times the cost!!!)

My complaint is that I was not notified about the expiry of the data bundle and that this switch should not happen automatically

0
Replies (7)
Cell C
Cell C's reply08 Jan 2018, 13:15
Official

We apologies for the frustrations you have experienced. Our team will be in touch to assist you. Do expect a call.

Regards

Cell C | DA

Best regards,

Cell C
Cell C's reply09 Jan 2018, 08:04
Official

Lungi confirmed that she has contacted you and addressed the issue.

Regards

Cell C | DA

Best regards,

DH
Deon H's update22 Jan 2018, 07:40
Reviewer Update
Well that is not quite the real picture....I was contacted by Cell C but was not happy with the response and the issue is not resolved.
Cell C
Cell C's reply22 Jan 2018, 10:19
Official

As per our records, the issue has been addressed accordingly.

Regards

Cell C | PN

Best regards,

DH
Deon H's update22 Jan 2018, 10:20
Reviewer Update
As per your response this is exactly what the problem is with not resoving anything
Cell C
Cell C's reply22 Jan 2018, 10:31
Official

Referring to the last sentence of your review, Lungi advised you accordingly.

Regards

Cell C | PN

Best regards,

DH
Deon H's update22 Jan 2018, 10:40
Reviewer Update
So i suppose a suitable reply would go something like this." We understand your concern and that of our customers and its seems reasonable that Cell C can notify its customers that your prepaid contract date is about to expire and that you will be billed on out of bundle rates"...........